Mobile shoppers want responsive sites that take advantage of mobile screens

ComScore says we’re past the mobile tipping point. We’re not just using our mobile devices to talk, more of us are using them to shop. But our frustration with eCommerce is that mobile sites are far less satisfying than the full website versions.

Statistics show we’d prefer surfing on the go. Google searches conducted on mobile devices have surpassed desktop use. No one argues this: If you don’t have a mobile-optimized website, you’re missing out on a lot of potential business. And if your mobile site can’t be used to make purchases, you’re missing out on even more sales. Here are five responsive characteristics your site needs to drive eCommerce.

1. Google ranks mobile higher

Does your eCommerce site show up near the top of Google searches? The search giant now includes “mobile friendliness” in its ranking criteria. Be sure to read this article to understand what they are looking for. And if you feel that your eCommerce site is ready, head here and let Google give it a mobile-friendly test.

2. Mobile users spend more shopping online

There’s psychology afoot here. Consumer behavior research confirms that credit card shoppers tend to spend more than those with cash. The explanation is that swiping that card has less of a feeling of parting with your money than handing over bills. Studies also have discovered that people who analyze their purchases spend less.

Both of these factors have a correlation with mobile shopping. Online shoppers use credit cards to make purchases and mobile shoppers often shop while doing other things. Many of these tend to be impulse buys.

Fast Company recently cited a study by Adobe Digital Marketing Insights that showed that mobile shoppers spend 20 percent more than laptop/desktop shoppers. This percentage jumps to 50 percent if a mobile shopper is on a tablet device.

3. They want to engage

It’s been shown that mobile users like to use these devices in tandem with other activities. They’ll often search the web for purchases while watching TV, or if they’re stuck in traffic.

It’s an instant gratification thing. If they see an opportunity, they want to act on it. And if it’s a purchase they want to make, they’ll want an interface that’s been made responsive. That includes the ability to ask for help in making a buying decision.

eCommerce sites with responsive mobile versions don’t have to spend as much effort trying to convince customers to make the buy. There’s a high likelihood they came to the mobile site to make the purchase in the first place.

The mobile version of your eCommerce site must take advantage of screen orientation, functionality, and loading time. The easiest way to accomplish this is by making it responsive.

4. The right moment

Mobile devices are interactive communication devices. You can reach customers with the right offer at the right time, based on their physical location. Offers based on geolocation are highly effective. These, combined with responsive formatting designed for smaller screens, as well as the ability to instantly see customer reviews or check social media for recommendations, make mobile eCommerce a potent selling tool.

5. Bust through cart abandonment

One of the biggest reasons online shoppers decide not to make a purchase is because of shipping costs they didn’t anticipate. They’re ready to buy until the price is no longer right.

If your responsive mobile eCommerce site uses geolocation services, you can short-circuit this customer turn-off. Responsive sites take advantage of location services, and pricing can already include the cost of shipping and handling, rather than having it be an unpleasant addition at the end of the process.

Even if they don’t buy …

Shoppers are looking at your online store with their mobile devices. They expect to have an experience that takes advantage of their smaller screen. You can’t ignore this expectation.

Even if you don’t secure the sale, users leave your site with an impression. Is that impression conducive to a positive, measurable return?

If you’re looking to optimize your site for mobile commerce, contact the professionals at Creative Technology Partners. We have the expertise to meet all of your adaptive content needs and optimize a site that will capture and please your customers – on any screen. ]]> http://ctp.us/2016/06/5-responsive-reasons-your-mobile-site-needs-to-drive-ecommerce/feed/ 0 http://ctp.us/2016/05/ux-is-not-ui-and-ia-is-not-ixd-a-no-nonsense-look-at-design-terms-for-the-digital-age/ http://ctp.us/2016/05/ux-is-not-ui-and-ia-is-not-ixd-a-no-nonsense-look-at-design-terms-for-the-digital-age/#comments Wed, 25 May 2016 12:58:08 +0000 http://ctp.us/?p=1132

All 4 design roles are key to creating a successful website or app

What does the word “design” mean to you? Not too long ago, all it meant to most people was the subject of graphic design. Our digital world has changed all that.

Design hasn’t become more complicated, but it has become more complex. It’s also created new job opportunities. Here’s a summary on four primary kinds of design to help you understand their context.

UX Design (User Experience Design)

Most design subject-matter experts agree that User Experience Design (UXD, UED or XD) is the process of strengthening user satisfaction. A designer in this field will improve the usability, accessibility, and enjoyment conveyed by the interaction between user and product.

It doesn’t have to be a website or app, but this is mostly the case. User experience design starts with traditional human–computer interaction (HCI) design. Then it continues by looking at all aspects of a product or service. The point of view is that of the user.

A UX designer is the person in charge with creating the “logic” of this interaction. Their output usually is a wireframe or a prototype. The most valuable skill of a UX designer is his or her ability to communicate.

But it’s not all about artistic abilities. A UX designer must be just as comfortable with research. They’ll look at competitive analysis so they know what others in the field are doing. They’ll conduct A/B testing after the project has launched.

The main objective is to create how the product feels to users. If an app or website is difficult to use or navigate, customers will move on. On the other hand, if they have a good experience, they’ll return again. They’ll also likely tell others.

UI Design (User Interface Design)

UX is all about the experience but UI (User Interface) is all about elements that allow users to interact. A UI expert selects the text, buttons, and colors for the task a user will accomplish.

They know they’ve succeeded when the user is able to understand and accomplish what’s being asked on their computer or app screen. Simplicity and efficiency are the two goals.

IA (Information Architecture)

Simple, pleasing elements that are laid out to be used effectively is just the start. Today’s apps and websites are huge repositories of information. And how does the visitor find it all?

Information architecture (IA) determines the way a website or app is structured. It decides how content should be organized so it can be found.

Users must find information so they can complete tasks. The architecture or “structure” of this data either helps or hinders this. We need the services of IA to help us understand where we are on a website or in an app and gain access to information such as site maps, categories, and navigation.

In this case, design isn’t relegated to just visual elements. Deciding how to divide blog posts into categories is an example of information architecture.

This type of job appeals to individuals who enjoy creating detailed documentation. They need strong communication skills and the ability to think in the way that a typical user might when coming to use the product.

IxD (Interaction Design)

This one’s a bit difficult to put into perspective. Someone who practices IxD will define the structure and behavior of an interactive system. Huh?

Think of an animation on an app or website that caught your attention. Likely it was because it helped you understand what you needed to do to successfully interact with the portal. That’s the job of IxD.

Interaction Designers take huge, complex tasks and distill them into intuitive designs. You’ll understand what you need to do as a website visitor when you see it for the first time. Often, this means transcending language.

People who do well in this position have the ability to collaborate. They’ll talk to researchers and engineers, as well as artists and marketers. It’s their job to anticipate what users will need to intuit to complete what the app or website requires.

Putting it all together

• UX = How a user feels about an app or website
• UI = What, how, and where elements work
• IA = How an app or website is organized
• IxD = How the user and the website or app act and react to each other

These four design areas are not silos. The boundaries are fluid and often overlap. This might be why some people think that UI is actually UX, or that IxD is IA, but is just another way of saying it.

Four distinct things, to be sure. But they all contribute to the same result.

If you’d like to learn more about the disciplines of digital design, or have any questions about implementing adaptive, user-friendly web content, contact Creative Technology Partners.

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